# Austin IT Support — Full Overview

> Austin IT Support is the local brand of CMIT Solutions of Austin Central, owned and operated by Jorge Velasquez. It provides enterprise-grade managed IT, cybersecurity, cloud, and compliance services to small and mid-sized businesses across Central Texas. The site is available in English (default), Spanish (/es/), and Portuguese (/pt/).

## Company overview

Austin IT Support is run by Jorge Velasquez, owner of the CMIT Solutions territory for Central Austin. Jorge has 20+ years in technology — most inside multinational companies — and the last 9 years serving the Austin market. When a client calls, they reach Jorge directly, not a salesperson working a quota.

The differentiator is "you deal with the owner": a local, accountable owner who brings the technology, partner relationships, and pricing of one of the largest IT companies in the country. As a CMIT Solutions franchise, Austin IT Support is backed by 150+ CMIT offices and 800+ technicians nationwide, while remaining a locally owned and operated practice.

Austin IT Support serves growing businesses — a company running ten or twelve computers is a fine place to start. Typical engagements include migrating clients off legacy email and disconnected systems, and scaling teams from a dozen seats to forty-plus.

## Services

**Managed IT Services** — Proactive, fully managed IT: monitoring, maintenance, patching, and support so technology stays reliable and secure.

**Cybersecurity & MDR** — Managed detection and response, threat protection, endpoint security, and security hardening to defend against modern threats.

**Managed AI** — Practical, safe adoption of AI tools for business productivity.

**IT Support & Helpdesk** — Responsive helpdesk and end-user support for day-to-day technology issues.

**Cloud Services** — Cloud migration and management, including Microsoft 365 and cloud infrastructure.

**IT Network Support** — Network design, monitoring, and ongoing support for reliable connectivity.

**Productivity Applications** — Microsoft 365 and business productivity tools, set up and supported.

**Compliance & CMMC** — Regulatory compliance support and CMMC (Cybersecurity Maturity Model Certification) readiness.

**Data Backup & Recovery** — Backup, business continuity, and disaster recovery so data is protected and recoverable.

**Unified Communications** — VoIP and unified communications for business phone and collaboration.

**IT Guidance (vCIO)** — Virtual CIO services: technology strategy, budgeting, and roadmapping aligned to business goals.

**IT Procurement** — Sourcing and lifecycle management of hardware and software.

## About Jorge Velasquez

Jorge Velasquez owns the CMIT Solutions territory for Central Austin. His background spans 20+ years in technology, most of it inside multinational companies, and the last 9 years in the Austin market. He positions himself as a business owner who understands technology: he sits on both sides of the table, understanding the technology and what business owners actually worry about — payroll, growth, busy seasons, and the systems that cannot go down.

## CMIT partnership

Austin IT Support is a CMIT Solutions franchise. This gives a local, owner-run business the scale of a national provider: 150+ CMIT offices and 800+ technicians nationwide, shared tooling, vendor relationships, and enterprise pricing — delivered locally by Jorge in Central Austin.

## Blog resources

**IT Bills: Could you tell me exactly how much you’ll spend on IT next month?:** A VLOG for Austin business owners who cannot predict next month’s IT spend. It explains that most companies treat IT like car repairs, only paying when the engine is already smoking, and that the traditional break-fix model lets the IT provider profit when systems fail. CMIT flips that model: its incentive is preventive maintenance so things never break. It asks whether a business would rather pay as it goes or have a predictable flat rate, and closes with the invitation to stop the surprise bills and the phone number (512) 642-5457. Page: https://austinitsupport.com/blog/it-bills-how-much-will-you-spend-on-it-next-month/

**Austin Tech Week Is Putting AI on Every Small Business Agenda: Is Your IT Ready?:** An editorial for Austin small business owners tied to Austin Tech Week 2026, which runs October 26 to 30 and brings together Austin's local tech ecosystem with a clear focus on practical AI for small businesses. It explains that AI without a strong technology foundation creates friction (more logins and workarounds), inefficiency (AI working with scattered or outdated data), and risk (AI assistants surfacing whatever loose permissions allow), and lists what a business needs before AI pays off: simplified IT, a modern website, cybersecurity, cloud solutions, backup and recovery, and a strategic technology partner. It then invites owners to a small, focused local conversation hosted by CMIT Solutions and SWATS on October 28 at Great Hills Country Club, with two practical talks on simplifying your IT environment and modernizing your website for the AI era: doors open at 5:00 PM, presentations from 6:00 to 7:30 PM, and questions and idea-sharing with other local owners from 7:30 to 8:00 PM, limited to 20 approved guests. The venue is conveniently located for owners around The Arboretum, The Domain, Travis County, Hyde Park, St Johns, Brentwood, Allendale, North Austin, and Austin-Central. Reserve at https://austinitsupport.com/event/. The event section includes the short video "BEST EVENTS During Austin Tech Week for business owners" from CMIT Solutions of Austin Central (https://www.youtube.com/watch?v=vmuGEWnft0k). Page: https://austinitsupport.com/blog/austin-tech-week-ai-small-business-is-your-it-ready/

**Austin Businesses Are Being Told to Get Ready for AI: Is Your IT Ready?:** A Jorge Velasquez editorial for Austin small and mid-sized business owners, written after the Texas Senate Economic Development Committee heard testimony (reported by the Austin American-Statesman in September 2026) that AI literacy is becoming a basic workforce skill, with witnesses urging more AI education, upskilling, and reskilling ahead of the January legislative session. It adds regional context from the Statesman's technology coverage (a record 5.6 billion dollar startup funding quarter in Q3 2026, Samsung's second Taylor chip plant for AI chip demand, data center growth) and argues that training people is only half of getting ready: AI assistants in Microsoft 365 or Google Workspace generally work with whatever a user can already access, so overshared files, stale accounts, and outdated devices become bigger risks. It gives a six-point IT readiness check (know where data lives and who can see it; MFA and prompt offboarding; approved AI tools; current, managed devices and a reliable network; tested, separated backups; a written AI policy, with a link to the free 10 principles for responsible AI use download), a realistic Austin office example, and closes by inviting owners to see how Managed AI and cybersecurity work together and book a free consultation. Page: https://austinitsupport.com/blog/austin-businesses-get-ready-for-ai-is-your-it-ready/

**Austin's AI Investment Boom: What It Means for Your Business:** A news-reaction editorial for Austin small and mid-sized business owners, written after Austin posted its strongest startup venture funding quarter on record (a reported 4.2 billion dollars in Q1 2026 per the Austin American-Statesman, with funding climbing into the billions through the first half of the year per the Austin Business Journal). It explains that artificial intelligence is the main engine of that capital, alongside defense technology and autonomous vehicles, and reframes the headline for owners: the boom raises what customers and competitors expect, so modernizing is a competitive need rather than a luxury. It answers the four questions owners actually ask: how to modernize, how to use AI without breaking the operation (start small on approved tools, with guardrails and a human owning the output), whether the network, security, and IT support are ready (reliable connectivity, MFA, tested backups, monitoring), and what to implement first (secure the basics, clean up access, pick one or two AI use cases, write a short AI policy, then get a roadmap). It closes by inviting owners to see how Managed AI and cybersecurity work together and to book a free consultation. Page: https://austinitsupport.com/blog/austin-ai-investment-boom-what-it-means-for-your-business/

**What makes CMIT different? Our clients say it best:** A VLOG in which business leaders from across the country explain, in their own words, why they trust CMIT for their IT support, their cybersecurity, and their long-term strategic guidance. It describes a relationship built on reliability: everyday support that responds fast and fixes problems the first time, security that stays vigilant against threats, and strategic guidance that helps owners plan ahead and spend their technology budget where it matters. The common thread is clients who wanted a more reliable IT partner and found one. Locally that partner is an owner-run practice backed by the national CMIT bench, so clients deal with the owner, not a call center. It invites businesses looking for a more reliable IT partner to connect at (512) 642-5457. Page: https://austinitsupport.com/blog/what-makes-cmit-different/

**Before you hire a full-time "IT Guy", hear us out:** A VLOG for growing Austin businesses weighing whether to hire a full-time in-house IT manager. It explains that one person cannot cover technology strategy, day-to-day helpdesk support, and around-the-clock security at the same time, so an in-house hire often leaves gaps. It makes the case that working with a managed IT partner means hiring a capability instead of a person: a whole team covering strategy, helpdesk, and security together, for a fraction of the cost of a single senior salary with benefits, and with no exposure when one employee is on vacation or resigns. It closes with the invitation to not hire a person but a capability, and the phone number (512) 642-5457. Page: https://austinitsupport.com/blog/before-you-hire-a-full-time-it-guy/

**Simplify Your IT Environment: How Single Sign-On Replaces Password Sprawl:** A short educational post for Austin small and mid-sized business owners, previewing a topic from a private executive event CMIT Solutions of Austin Central is hosting on October 28, 2026 at Great Hills Country Club (limited to 20 guests). It explains that most small businesses have a complexity problem more than a security problem: every new app adds another login, and scattered, reused passwords become the biggest risk. It covers how single sign-on (SSO) lets a team authenticate once with one strong identity protected by multi-factor authentication, and how cloud-based access policies let owners grant and revoke access centrally and instantly so company systems stay protected as the team changes. It invites owners to request a spot at the event and to learn more about cybersecurity services. Page: https://austinitsupport.com/blog/simplify-your-it-single-sign-on-access-policies/

**Are You Actually Covered After a Cyber Incident? Why Cybersecurity and Cyber Insurance Must Work Together:** An educational post for Austin small and mid-sized business owners explaining that cyber insurance only pays out when your actual security controls match what you attested to on the policy application. It covers why cybersecurity is no longer optional or reserved for large enterprises, how a policy is a promise with conditions, where coverage quietly falls apart (partial MFA, reachable backups, undeployed endpoint tools), the core controls insurers now require (MFA, EDR or MDR, tested backups, patching, email security, security awareness training, and a written incident response plan), and how to align your security with your policy and keep it current at renewal. It closes by inviting owners to verify their cybersecurity alignment with a free assessment and a 15-minute call with Jorge. Page: https://austinitsupport.com/blog/are-you-actually-covered-after-a-cyber-incident/

**7 Signs Your Austin Business Is Already Vulnerable to a Ransomware Attack:** An educational post for Austin small and mid-sized business owners on how to protect a business from ransomware. It walks through seven common warning signs (weak or reused passwords, incomplete MFA, unpatched devices, loosely controlled remote access, unreviewed Microsoft 365 or Google Workspace security settings, no monitoring of endpoints and accounts, and untested backups) and then the layered fixes that actually prevent ransomware: email security and phishing defense, security awareness training, endpoint protection and monitoring (MDR), patching, tested backups, incident response, and recovery planning. It closes by inviting owners to request a cybersecurity assessment from CMIT Solutions of Austin Central. Page: https://austinitsupport.com/blog/7-signs-your-austin-business-is-vulnerable-to-ransomware/

**AI Policy: Put the Rules in Writing Before Your Team Uses AI:** A VLOG explaining why Austin businesses should put AI guardrails in writing before employees use free chatbots with confidential client data, regulated information, or internal business content. It introduces the free Austin Business AI Policy Starter Kit from CMIT Solutions of Austin Central. Page: https://austinitsupport.com/blog/vlog-ai-policy-starter-kit/

## Executive Evening (October 28, 2026)

Austin IT Support is hosting a private executive evening for Austin business owners and office leaders on Wednesday, October 28, 2026, during Austin Tech Week. Doors open at 5:00 PM, presentations run from 6:00 to 7:30 PM, and the evening closes with questions and networking with other local owners until 8:00 PM (Central Time) at Great Hills Country Club, 5914 Lost Horizon Dr, Austin, TX 78759. The evening features two focused conversations: simplifying your IT with single sign-on and cloud-based access policies, and modernizing your website for the AI era. It is presented by Jorge Velasquez (owner, CMIT Solutions of Austin Central) together with SWATS, includes hosted drinks and networking, and is limited to 20 guests with registration by approval. Details and registration: https://austinitsupport.com/event/

## Tools and downloads

Austin IT Support publishes free, practical resources that local teams can download, print, and use right away. The first is the Responsible AI Use decalogue, "The 10 principles for Responsible AI use," a one-page printable poster covering 10 principles every employee should know across two areas: legal and ethical foundations (AI use complies with applicable laws; high-risk use cases need written approval; AI tools are configured to protect company and customer data; only company-provided accounts may be used; accidental data sharing, errors, or misuse must be reported immediately; use approved tools only) and human judgment and ethics (AI outputs do not replace human judgment; AI is never used to produce unlawful, discriminatory, harassing, deceptive, or defamatory content; do not paste third-party copyrighted material beyond fair use; AI can be confidently wrong, so check accuracy and sources before using results). Businesses are encouraged to download it, print it, and display it where the whole team can see it to build a safer AI culture. Tools page: https://austinitsupport.com/tools/

## Contact

- Business: Austin IT Support (CMIT Solutions of Austin Central)
- Owner: Jorge Velasquez
- Phone: (512) 642-5457
- Address: 7600 Chevy Chase Drive, Suite 300, Austin, TX 78752
- Hours: Monday–Saturday 9:00–18:00; Sunday closed
- Book a free consultation via the Contact page: https://austinitsupport.com/contact/

## Frequently asked questions

**Q: What does Austin IT Support do?**
A: It provides managed IT, cybersecurity, cloud, compliance, and related technology services to small and mid-sized businesses in the Austin / Central Texas area.

**Q: Who will I work with?**
A: You deal with the owner, Jorge Velasquez, directly — not a call center or a rotating account rep.

**Q: Is Austin IT Support part of CMIT Solutions?**
A: Yes. It is the locally owned CMIT Solutions of Austin Central franchise, owned by Jorge Velasquez, backed by 150+ CMIT offices and 800+ technicians nationwide.

**Q: What areas do you serve?**
A: Businesses in Central Austin and the surrounding Central Texas region.

**Q: What size of business do you work with?**
A: Growing small and mid-sized businesses — starting around ten to twelve computers and scaling up from there.

**Q: How do I get started?**
A: Call (512) 642-5457 or book a free consultation from the Contact page at https://austinitsupport.com/contact/.

**Q: In which languages is the site available?**
A: English (default), Spanish (https://austinitsupport.com/es/), and Portuguese (https://austinitsupport.com/pt/).

**Q: Where can I find detailed answers to common IT questions?**
A: The FAQ page groups answers by topic — IT support, managed IT, cybersecurity, Microsoft 365, cloud, backup and recovery, compliance, AI, and IT strategy — for small and mid-sized Austin businesses. Page: https://austinitsupport.com/faqs/